Fingertec Q2i Manual User Manual download pdf (Page 27)

CONTENTS

“DUPLICATE FINGER” APPEARS

FingerTec terminals are intelligent. It will not accept the same fingerprint twice into its

system. If you have registered a finger into the terminal, the system would prompt “du-

plicate finger” when you try to enroll that finger for another time. Choose a different

finger to proceed.

RFID CARD DOESN’T RESPOND

Two possibilities for this problem

Have you registered the card to the terminal?

The card must be registered to the terminal before it can read the information in the

card. Refer to chapter 3 User for card enrolment.

Have you assigned the user ID to the verification group that supports RFID card?

Without setting the terminal to show that you are under a group that supports RFID card,

the terminal wouldn’t read your card.

NO SOUND

A few things could cause this problem:

The terminal voice mode is silent

Perhaps someone has turned off the voice in your terminal or reduced its volume to 0%.

Refer to Chapter 5 System under Voice to rectify.

Speaker is damaged

Once you have rectified the voice mode, if the problem persists, proceed to test the

voice. Go to Chapter 8 to do the test. If no voice is being emitted, contact your local

reseller for support.

For more troubleshooting, go to

user.fingertec.com

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Fingertec Q2i Manual User Manual Page 27